Working with us

Our services go further than just collecting data, supporting those working across health and social care to improve quality by understanding, measuring, and acting upon feedback from staff, patients and service users.

All of our user experience programmes, tools and surveys are tested with patients to ensure they are understood.

We use the most appropriate data collection methodologies for the care setting, underpinned with our experience-based questions to ensure results are robust, representative and comparable.

Our approach is proven to deliver insight that is used to drive targeted service improvements.

Find out more about our approach to creating and delivering effective patient experience programmes by watching our short film, or exploring the sections below.

Please select the service or care area you are interested in:

Our Methodology

We are experienced in using a wide range of methodologies to collect patient, service user and staff feedback. These include:

  • Paper
  • Web and Kiosk
  • Text
  • Phone (CATI)
  • Tablets
  • Bedside TVs
  • Interviews
  • Patient Stories
  • Focus Groups
  • Mystery Shopping
  • Analytical Services
  • Bespoke

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How we can support your quality agenda

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