Using patient feedback: a practical toolkit
Using patient feedback: a practical guide to improving patient experience
The guide explains the principles of gathering patient and service user feedback and then outlines what to do with the feedback in order to bring about improvements to healthcare services.Our guidance is based on what patients say is important, and what healthcare staff tell us works.
How to use the guide
The publication is comprised of a number of sections. Each one gives you an outline of the topic as well as practical tools and resources to support implementation:
Section 1 Introduction
Section 2 What patient feedback is and how you can obtain it
Section 3 Understanding findings from your surveys
Section 4 Sharing feedback
Section 5 Action planning for improvement
Section 6 Getting key stakeholders involved
Section 7 Useful tools
Where it works Case studies from a range of organisations
Downloadthe guide as one PDF.
To view more examples of good practice in using patient feedback to bring about improvements visit our Good Practice Database.
Hard copies of the guide are available on request from info at pickereurope.ac.uk 