Surveys
It organises surveys throughout the health sector, for the Department of Health, regulators, NHS trusts and boards, private insurers and hospitals, professional bodies, and voluntary organisations.
To date over 1.6 million patients have been surveyed for the NHS England survey programme, with many of these surveys developed and co-ordinated by Picker Institute Europe.
Why use Picker Institute Europe services?
Picker Institute Europe is internationally renowned for its work in developing, co-ordinating and implementing healthcare surveys, which have been adopted for use in the English national patient survey programme.
It has unparalleled experience of helping organisations to devise and conduct their surveys, and to interpret and respond to their findings.
As a charity, Picker Institute Europe is dedicated to using patient experience measurement to improve the quality of healthcare.
We want to help you use evidence from patients to bring about change.
All surplus income is re-invested in improving healthcare in pursuit of our charitable objectives.
How we can help
Picker Institute Europe provides a comprehensive healthcare survey service, including:
Patient and service user surveys
National NHS patient surveys carried out to high standards by the leading survey provider
Tailored patient surveys developed precisely to your requirements
Frequent feedback to get immediate results that help front line professionals to implement change
Community health service surveys for locally relevant services.
Healthcare staff surveys
National NHS staff surveys carried out to high standards by a proven survey provider
Tailored staff surveys developed to your requirements.
View examples
of our frequent feedback service, tailored patient surveys and staff surveys in action
Using surveys to improve patient experience
Quality improvement services to help organisations use their surveys to bring about improvements for patients and service users
Supporting materials to help practitioners in the task of quality improvement.
Survey development and co-ordination
NHS survey co-ordination
Co-ordination of national NHS patient surveys in England is a speciality.
Developing patient experience surveys for healthcare
The Picker Institute approach
Developing patient experience metrics for quality measurement and improvement
Co-ordinating large scale surveys
Analysis of survey data and trends to reveal progress in improving service quality.