Publications
These include:
Factsheets to assist healthcare managers and practitioners to improve their services using patient feedback
Using patient feedback:a practical toolkit to help healthcare managers, practitioners and patients to understand and act on patient survey results
National NHS patient survey findings - analysis of English national NHS patient surveys on behalf of the Care Quality Commission
A monthly e-bulletin announcing news and developments in our work
The Picker Institute also has a long history of involvement in the journal Health Expectations

