Patient and service user surveys
Patient experience surveys can be used to monitor key domains of quality; to drive quality improvements and track them over time; and to provide commissioners with evidence of service value.
Picker Institute Europe's service includes:
Surveys for the national programmes in England and Scotland
The institute is an approved survey contractor in both countries.
The institute is expert at designing and carrying out surveys tailored to the particular information the client wishes to gather.
A highly flexible, easy to implement 'real time' electronic survey service to capture patients' views at the point of healthcare delivery.
Community health service surveys
A range of surveys that can be locally tailored to measure experience of a wide range of elements of community health services.