National NHS staff surveys
Each year, all Trusts are required by the Department of Health to survey their staff. Results are used to inform improvements in working conditions and practices.
Why choose Picker Institute Europe for your staff survey?
Picker Institute Europe offers knowledge and expertise based on its long experience of researching views in the healthcare sector. Our approach centres on the need to provide clients with rigorous, systematic feedback for use in quality improvement programmes.
As a registered charity, Picker Institute Europe operates on a not-for-profit basis and all revenue is invested in initiatives to improve patients' experience of healthcare. We keep our costs as low as possible while maintaining a quality service.
How we can help
All survey packages we offer are tailored to the needs of the client and include:
Project management
On-line results system
Freephone helpline and translation
Survey reports
Presentation of results
Data protection and confidentiality
Quality standards
Project management
A project manager is assigned to each client to oversee the execution of the survey, from sampling and questionnaire development through to the interpretation and presentation of survey results. Project managers ensure that surveys are carried out quickly and efficiently to meet client deadlines.
On-line results system
The on-line results system enables clients to monitor their survey response rate daily and get an early feel for results on a password protected website. The system also enables you to compare the performance of your organisation against the average of all the others participating in the survey and against similar types of organisation and region.
For a demonstration of the system contact the survey team on tel. 01865 208100 or email surveys at pickereurope.ac.uk 
Freephone helpline and translation
Each survey has a freephone helpline service enabling anyone receiving a questionnaire to call us, at our expense, with any questions they have about the survey. If respondents prefer they can complete the questionnaire through a telephone interview and we also offer freephone translation service for non-english speakers.
Survey reports
Detailed survey reports present results in a user-friendly format including an executive summary, tables, charts and benchmarking. Copies of the survey data files are supplied to the client while a main survey report provides more comprehensive analysis. Additional analyses of the survey data (by site, staff group, gender, age etc) can also be supplied on request.
Presentation of results
Survey results can be presented by Picker Institute Europe staff to trust boards, management teams, staff and patient groups, tailored to meet the particular needs and interests of the audience.
Data protection and confidentiality
Picker Institute Europe is registered under the Data Protection Act. All staff are fully aware of the importance of maintaining confidentiality and abiding by relevant codes of practice.
Quality standards
The organisation is accredited with the ISO 20252 standard for market research services.