National NHS patient surveys
We provide a quality service that not only measures patient experience but also offers assistance to NHS providers to improve it.
Picker Institute Europe has undertaken a wide range of patient surveys including:
- primary care
- outpatient
- inpatient
- emergency
- young people
- mental health
- cancer
- maternity
- diabetes
- patient choice
- ambulance users
- care of the elderly
Why choose Picker Institute Europe for your surveys?
Picker Institute Europe pioneered patient experience measurement in the UK and is recognised for the quality, rigour and reliability of its service.
Because it focuses not just on measurement but on quality improvement, the institute can offer a menu of additional value including:
- help to analyse and interpret findings
- online results fed back without delay
- results presentations to the Board or to groups of professionals
- workshops to share improvement initiatives with other organisations
- help with action planning -- including involving patients in quality improvement.
Learn more about the quality improvement services on offer.
As a registered charity, Picker Institute Europe operates on a not-for-profit basis and all revenue is invested in initiatives to improve patients' experience of healthcare. We keep our costs as low as possible while maintaining a quality service.
How we can help
All survey packages we offer are tailored to the needs of the client and can include:
Project management
On-line results system
Freephone helpline and translation
Survey reports
Presentation of results
Benchmarking
Data protection and confidentiality
Quality standards
Project management
A project manager is assigned to each client to oversee the execution of the survey, from sampling and questionnaire development through to the interpretation and presentation of survey results. Project managers ensure that surveys are carried out quickly and efficiently to meet client deadlines.
Online results system
The online results system enables clients to monitor their survey response rate daily and get an early feel for results on a password protected website. The system also enables you to compare the performance of your organisation against the average of others participating in the survey and against similar types of organisation and region.
For a demonstration of the system contact the survey team on tel. 01865 208100 or email surveys at pickereurope.ac.uk 
Freephone helpline and translation
Each survey has a freephone helpline service enabling anyone receiving a questionnaire to call us, at our expense, with any questions they have about the survey. If respondents prefer they can complete the questionnaire through a telephone interview and we also offer a freephone translation service for non-English speakers.
Survey reports
Detailed survey reports present results in a user-friendly format including an executive summary, tables, charts and benchmarking. Copies of the survey data files are supplied to the client while a main survey report provides more comprehensive analysis. Additional analyses of the survey data (by site, staff group, gender, age etc) can also be supplied on request.
Presentation of results
Survey results can be presented by Picker Institute staff to trust boards, management teams, staff and patient groups, according to the needs and interests of the audience.
Benchmarking
As the largest NHS patient survey contractor in the acute sector we compare your results against the overall results for all our trusts; trusts in your region or SHA and similar trust types (eg foundation, teaching, large, medium and small). In addition you can pick which specific trusts you want to compare your results against.
Data protection and confidentiality
Picker Institute Europe is registered under the Data Protection Act. All staff are fully aware of the importance of maintaining confidentiality and abiding by relevant codes of practice.
Quality standards
The organisation is accredited with the ISO 20252 standard for market research services.