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I was made to feel like a person - and not just a file with an annoying human being attached to it.

comment from outpatient survey
Patient talking.

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An independent NHS: what's in it for patients and citizens?
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Is the NHS becoming more patient-centred? Trends from the national surveys of NHS patients in England 2002-07.

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Welcome to the Picker Institute

Picker Institute Europe works with patients, professionals and policy makers to promote understanding of the patient's perspective at all levels of healthcare policy and practice. We undertake a unique combination of research, development and policy activities which together work to make patients' views count.

What we do

 

Measurement

Researching and evaluating patients experience

 

Improvement

Leading initiatives that make improvements happen

 

Policy

Building evidence to inform health policy

 

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The Picker Institute operates an integrated quality system and is a UKAS accredited social research organisation No. 005. It has ISO20252 certification, the international standard for organisations conducting market and social research (registered with SGS).

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Picker Institute Europe recognises the importance of providing a website that is accessible to all user groups. The Picker Institute website has been tested and approved for best practice in accessibility and websites..