Improving patient experience
The quality of patient experience is increasingly recognised as a key element of the overall quality of healthcare.
Picker Institute Europe aims to help its clients and partners to use patient experience measurement and other forms of engagement and feedback as the starting point for a process of quality improvement.
How we can help
The Picker Institute can work with healthcare providers and commissioners to:
- measure patient experience
- gather patient feedback
- analyse the findings
- develop action plans
- engage patients in service improvement
- evaluate improvements and
- communicate developments back to your Board and stakeholders.
Patient feedback for quality improvement can be obtained through surveys or through patient and public engagement.
Learn more about our quality improvement services or to discuss your requirements please call +44 (0)1865 208100.
Supporting materials
The Picker Institute has produced a range of information tools designed to assist managers and staff which can be downloaded from this site:
Factsheets
Using patient feedback: a practical toolkit
An online database of good practice examples