Frequent Feedback
Picker Institute Europe has developed a highly flexible electronic survey service to enable healthcare organisations to capture patients' views rapidly and effectively at the point of healthcare delivery.
Surveys tailored to the topics clients want to explore are completed by patients using hand-held electronic devices (PDAs).
Learn about:
Questionnaire flexibility
Efficiency and convenience
Reporting and analysis
Public and patient engagement in action
Our technical partners
Questionnaire flexibility
- uniquely flexible, bespoke questionnaires developed to meet your exact needs. Questions are fine-tuned to your requirements
- ward and board level feedback - core board-level questions on key performance indicators can sit alongside questions relevant at ward level
- build on national survey findings to create a fuller, regularly updated data set
- a range of questionnaires can be loaded on to our devices at any one time
- translation facilities enable you to deploy the languages of your local population
- a profile of your respondent population can be captured with a few short questions about age, sex and ethnic origin.
Efficiency and convenience
- small, lightweight, portable and easily stored electronic devices ideal for the healthcare environment
- independent of care delivery - completing the survey has no impact on staff time
- tried and tested infection control protocol minimises any risk of infection
- minimum disruption and inconvenience - data is efficiently captured with little disturbance to healthcare delivery or the patient
- independence from on-site IT systems - no cables, docking or in-house IT involvement.
Reporting and analysis
- detailed results for closer, sharper analysis
- immediate updates each time you send the data from the devices via a secure server
- tailored reports and analysis at regular intervals.
Public and patient engagement in action
- personalised and engaging – a volunteer or other 'non-healthcare staff' assistant helps patients complete the survey
- rewarding for volunteers - the opportunity to make a meaningful contribution towards improving healthcare services.
Our technical partners
All software, technical support and related services are provided by fr3dom health which is part of the fr3dom group. fr3dom health are specialist providers of hand held and mobile solutions to the healthcare industry.
View examples
Learn about our service in action with clients