Our service in action
The frequent feedback service is being taken up by increasing numbers of clients to help deliver the new quality requirements for the NHS in England.
Fostering staff morale and ownership of patient feedback
Taking their latest Inpatients national survey results as the starting point, Southampton University Hospitals NHS Trust wanted to examine board level indicators of patient experience in more detail, as well as foster local ownership of patient feedback amongst staff at ward and divisional level. They also sought to explore certain areas of care in more detail and find examples of positive feedback to help boost staff morale.
Read more about 
the project
Capturing a snapshot of patient care using a patient census
Committed to meaningful patient engagement, Harrogate and District NHS Foundation Trust wanted to explore in more detail what they had discovered from paper-based patient surveys and PALS feedback. A bespoke patient census was developed for this purpose.
Read more about the census