Improving patient experience factsheets
Improving Patients' Experience: Sharing Good Practice
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No. 14 Service pledge tools:making patient engagement a reality
Factsheet using the Breakthrough Breast Cancer Service Pledge as an example of a tool aimed at putting patient engagement into practice; produced as part of a series of factsheets aimed at supporting patient engagement.
No 13 Involving the local community to improve communication for patients with special needs
Factsheet looking at improving communication for patients with special needs. This example highlights a project at The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust which successfully involved the local community. The factsheet was produced as part of a series on sharing good practice to improve patient experience.
No 12 mproving the experience of healthcare screening for patients with learning disabilities
Factsheet, produced as part of a series on sharing good practice, looking at improving the experience of breast and cervical screening for women with learning disabilities using examples from Breast Test Wales and Cervical Screening Wales.
No 11 Patients' experiences of stroke care: two national surveys
Factsheet summarising the key findings of two national surveys, carried out in 2004 and 2005, of stroke patients examining their views on the care they received both during and after leaving hospital.
Stroke care: the national picture
The key findings from a major patient survey of stroke care that was carried out in 2004 are presented in this factsheet. The factsheet was produced as part of a series on sharing good practice and provides examples where changes have successfully lead to improved patient experience.
No 10 Improving the emergency department experience
Factsheet presenting case studies highlighting some of the innovative and successful approaches that A&E departments across the country have taken to improve patient-centred care. Produced as part of a series of factsheets aimed at sharing good practice.
No 9 Listening to patients' views
Factsheet, providing examples from a number of trusts, describing ways which have successfully obtained patient views in order to improve services by incorporating these views into training and service delivery. Produced as part of a series on sharing good practice.
No 8 Improving information and communication within the emergency department
Factsheet highlighting examples of best practice in emergency care. The document emphasises how good information and communication with patients can produce innovative and successful approaches that lead to improved patient-centred care.
The information needs of patients with disfiguring conditions - a Healing Foundation Project
Factsheet highlighting the Healing Foundation
Patient Information project – a three year research programme to investigate the information needs of patients with conditions that affect their appearance.
No 7 Patient surveys: the national picture in emergency and outpatients
Document highlighting the findings and key messages of the largest ever surveys of emergency department patients and outpatients that were carried out in 2003. These surveys help to build a national picture based on the experiences of over 90,000 outpatients and more than 59,000 emergency department patients.
No 6 Patient Surveys: the national picture in primary care
Factsheet highlighting the findings and key messages of the 2003 National Patient Survey carried out by Primary Care Trusts, providing detailed experiences of 123,000 patients.
No 6 Exploring the benefits of patient involvement in healthcare
Factsheet highlighting the benefits of successful patient involvement in the planning, development and delivery of healthcare services. The factsheet is produced as part of a series on sharing good practice and provides examples from a number of trusts.
No 5 Improving cultural awareness in thehealthcare environment
Factsheet on improving cultural awareness in the healthcare environment as part of a series on sharing good practice. The factsheet highlights issues such as communication and religion and provides details of examples of good practice at work.
No 4 Respect, privacy and dignity
Patients have reported that respect and dignity are often lacking from their care. This factsheet highlights some of issues to patients and provides examples of good practice that can lead to improved respect, dignity and privacy.
No 3 Providing information for patients: bringing about improvements in information and communication on the process of care
Factsheet highlighting the importance of effective communication and information in the care process. Examples include providing a welcome pack and a 'who's who' of the medical staff to patients on arrival, as well as detailed examples of best practice including 'the Health Shop' at Homerton University Hospital NHS Trust.
No 2 Food for thought: bringing about improvements in catering services
This factsheet was produced as part of a series on sharing good practice. This issue highlights how catering services in hospitals could be improved to enhance the patient experience, providing examples of trusts that have successfully put ideas into practice.
No 1 Relieving the pain: bringing about improvements in pain management
Physical comfort, and as such pain, has been reported in patient surveys as a key component of care. This factsheet, produced as part of series on sharing best practice, highlights examples that can help to bring about improvements in pain management and subsequently enhance the patient experience in hospital.