Evaluating services
Why use Picker Institute Europe's services?
We can advise and deliver on:
- how to select the best method for gathering user views and experiences
- using multiple feedback methods
- implementation and follow-up.
We know what works for your audience, your service, your priorities and the topics you want to examine.
How we can help
Our range of services includes:
Comparing quality: patient experience surveys
Monitoring performance: frequent feedback surveys
In-depth investigation: focus groups and interviews
Getting the personal perspective: one-on-one interviews
Testing services: mystery shopping
Measuring outcomes: PROMs
Comparing quality: patient experience surveys
Our surveys provide detailed factual reports on the experience of patients and other service users. They give you useful, actionable feedback to highlight areas for improvement.
For more information click here
Monitoring performance: frequent feedback surveys
Picker Institute Europe's frequent feedback service enables you to assess care at the point of delivery and track improvements. Using hand held electronic devices, patients complete questionnaires 'there and then' – on the ward, in the surgery or wherever you wish – with results available to you almost instantaneously.
For more information on our frequent feedback service click here
In-depth investigation: focus groups and interviews
Gathering small groups of patients, carers, public or staff together to explore their views is an invaluable technique for developing an in-depth understanding of key issues. On behalf of clients we have explored a wide range of subjects from the broad and strategic - the future of the NHS - to the very specific, such as the experience of people from black and minority ethnic groups living with COPD.
Getting the personal perspective: one-on-one interviews
Semi-structured interviews with individual patients or local people, whether by phone or face-to-face, can provide detailed, in-depth insights into the intricacies of core issues or problems.
Testing services: mystery shopping
Anonymous users trained to test out services and report back on their experience can tell you just how well an organisation is delivering on the ground.
Measuring outcomes: patient-reported outcome measures (PROMs)
Standardised validated outcome measures known as PROMs (patient reported outcome measures) can be included in surveys to assess the impact of services on health outcomes, alongside patients' experience of care and treatment.
'Before and after' surveys of patients with specific conditions enable you to assess the impact of interventions on people's health status.
View examples
Learn about our service in action with clients
