Our service in action
Projects we have undertaken include:
Implementing a Local Health Trainers Programme
We are assisting South Staffordshire Primary Care Trust with the introduction of their new Health Trainer programme. Intelligence from focus groups, exploring issues with people who are likely to use the service, along with interviews with the referrers and staff, will help to ensure the initiative is launched smoothly and successfully.
What do you think of the surroundings you're in?
Heatherwood and Wexham Park NHS Foundation Trust wanted us to find out what patients and the public thought of their premises. To do so, we used a combination of 'intercept' and 'walk through' interview techniques. The first approach involved randomly approaching individuals on site to elicit their views via a questionnaire. The second entailed inviting people to visit the site and then recording their impressions as they walked through a given location and experienced it for the first time.
Reviewing GP Services
A telephone survey was run with 1,000 Kensington and Chelsea Primary Care Trust residents to gain feedback about local GP services. The study examined access to surgeries, demand for additional services and non-registration with an NHS GP and the reasons for it. Results were provided at indvidual surgery level.
Accessing information about health and social care services
A recent project for the Department of Health employed mystery shopping techniques to examine how helpful and well delivered local information services are, for people with long term conditions, such as diabetes, learning disabilities, such as autism, and physical disabilities, such as MS. The 'shopping' was undertaken by trained volunteers who had first hand experience of the condition in question.
Accessing information, 2007