Picker Institute Europe is a not-for-profit organisation that makes patients' views count in healthcare. We:
Picker Institute Europe representatives are speaking at the following events:
Commissioning 2010 - HSJ's annual WCC Forum
18th March 2010, Birmingham
Managing long term conditions
15-16th April 2010, Harrogate
Doing More with Less: How to improve quality of care and service while reducing costs
Co-hosted by Picker Institute Europe
23rd March 2010, London
For senior leaders in the NHS and independent healthcare sector
The challenges of improving clinical outcomes as well as staff and patient satisfaction, as budgets fall.
Learn more about the event.
Patient information Forum 5th Annual Conference: Moving beyond leaflets
11th March 2010, Birmingham
Learn more about the event.
Choice at the point of referral - early results of a patient survey for the Kings Fund
Patient and public engagement - the early impact of world class commissioning
Picker Institute Europe has introduced the 'frequent feedback' service to Coventry and Warwickshire Partnership NHS Trust which will be used on inpatient psychiatric wards to gather 'near real time' feedback from service users on the care they receiveNews Release
Time to evaluate the experience of diabetes patients
viewNews Release
Dr Penny Woods, Chief Executive of Picker Institute Europe has said, "we are delighted to see that health - the NHS - is the number one priority as reflected in the 'reform plan for the NHS' forming the first chapter and first release of the Conservative draft manifesto 2010."
View News release
43% of cancer survivors responding to a recent survey conducted by the Picker Institute Europe said they would have liked more information and advice, 75% did not have, or did not know if they had a care plan and 75% reported not knowing who to contact for advice out of hours.
View News release and report
The Funding and Performance report published by the Nuffield Trust highlights the shift in NHS policy from quality to quality with efficiency.
ViewNews release
As called for by Picker Institute Europe, the new regulations for all health and social care providers from April 2010 now require them to assess and respond to service user experience.
More info
Half of outpatients in a survey, conducted for the Kings Fund, recall being offered a choice of treatment centre or hospital and most rely on sources other than official information to judge a hospital's performance. View the report
A national survey of women's experiences of maternity services will take place in Spring 2010. Our survey package offers outstanding value and includes help to use your results to pinpoint improvement areas. For details, contact Tim Markham 
Payments to hospitals should, over time, focus on seven 'core domains' of patient experience, including consistency of care, interactions with health professionals and involvement in decisions, according to our analysis of 72,000 patient responses to the national inpatient survey 2008. Discussion paper and news release 17.12.09
Designed to gather patients' views rapidly via handheld electronic devices.
Southampton University Hospitals NHS Trust talk about how they are using Frequent Feedback Click to play >
The service >
Analysing the data >
Improving patient experience >
What patients think >
The flexibility it offers >
Motivating staff >
Involving volunteers >
We welcome applications from researchers seeking freelance work.
Learn more
An easy to use listing of practical examples contributed by health professionals on how to improve patients' experience.
Learn more
To access your results online visit:
www.picker-results.org
If you experience problems ring 01865 208100.
