- eBulletin
- Reports and book chapters
- Policy primers
- Position papers & discussion papers
- Using patient feedback: a practical toolkit
- Improving patient experience factsheets
- Patient survey findings
- News releases
- Policy archive
Picker Institute Europe will be co-ordinating a voluntary repeat of the 2010 national Maternity Survey this year.
The survey starts in March. Results will be available in August, enabling trusts to see how their performance has changed since previous surveys and to introduce improvements in time for the next national survey.
Click 
here to download our Maternity Survey 2012 specification, which includes a link to the booking form.
Please contact Yasmin Jennings 
or phone 01865 208107 for more information.
We will be running paediatric inpatient, outpatient and emergency care surveys in 2012, with self-completion questionnaires for children and young people aged 8-17 years and parent/carer versions for younger patients.
Click here or contact Amy Tallett for more information.
The Picker Institute's Children and Young People's Research Team will be presenting at the International Alliance of Patients' Organisations (IAPO) 5th Global Congress which takes place 17–19 March 2012.
The theme is Achieving Patient-Centred Healthcare: Indicators of Progress and Success and the venue will be the Renaissance London Heathrow Hotel. Click here for more information.
We are currently recruiting for a project manager with research experience to manage and implement patient surveys in our Frequent Feedback team.
Please click here for more information.
Throughout 2010/11 we worked with Bliss, the charity for premature and sick babies, to develop and carry out a survey of parents' experiences of neonatal care services in England. The key findings and final report are now available on the Bliss website.
Please email for more information.
Picker Institute Europe's new Quality Improvement programme offers dedicated and practical support in turning patient and staff experience survey results into sustainable improvements. Click here for more information.
Designed to gather patients' views rapidly via electronic devices.
Southampton University Hospitals NHS Trust talk about how they are using Frequent Feedback Click to play >
The service >
Analysing the data >
Improving patient experience >
What patients think >
The flexibility it offers >
Motivating staff >
Involving volunteers >
An easy to use listing of practical examples contributed by health professionals on how to improve patients' experience.
Learn more
To access your results online visit:
www.picker-results.org
If you experience problems ring 01865 208100.
